Frequently Asked Questions
Everything you need to know about your next adventure with Outdoor Research.
What is your return policy for technical apparel?
We offer a 60-day return policy on all unworn items with original tags attached. Technical gear must be in its original condition to qualify for a full refund.
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and selected shipping method at checkout.
How should I care for my waterproof gear?
To maintain performance, we recommend machine washing on a cold, gentle cycle with technical detergent and tumble drying on low heat to reactivate the DWR coating.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, we stand by our craftsmanship. All Outdoor Research products are backed by a limited lifetime warranty against defects in materials and workmanship.