Returns & Exchanges
At Outdoor Research, we stand by the quality of our gear and offer a 60-day return window for all unwashed and unworn items with original tags attached. Our goal is to ensure you have the right equipment for your next adventure with a seamless and transparent return process.
Initiate Your Return
Visit our online Returns Portal and enter your order number and billing zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid UPS shipping label provided at the end of the portal process and secure it to your package.
Pack and Ship
Place your items in the original shipping box or a similar durable mailer, ensuring all old shipping labels are covered or removed.
Receive Your Refund
Once our warehouse receives and inspects your gear, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing